FAQ

PREMIUM: not synced on watch/mobile

It seems that the stores of your two devices are not sync.
It is not something related to the watch face itself, it will do this for every app if not sync 🙂

The sync of the purchase between watch & mobile takes sometimes time, as it is not sync all the time by the Google Play Services. This is not something handled by the app itself, but by the Google Play store.

There are different ways to enforce the refresh of the payment of apps, please try the following to see which one will work:

  • Reboot the watch/mobile
  • Go in the the Google Play Store on your watch, in the “my apps” category, and search for new updates.
  • The sync should be done.

You must also verify that you are using the same Google account to install the watch & mobile: the one used for the payment.

PREMIUM: what price for what features?

It’s a “give what you want”, so you just have to pick the gift depending on how much you value the app.

Each gift unlocks all the features 😉

I can not find my watch face on my Gear S2/S3

Unfortunately, as it is written in BOLD in the play store page and in the pictures, the watch face from the Google Play Store is designed for Wear OS only, and does not support Tizen OS 🙁

Basically, no Wear OS watch faces in the Google Play Store are made for your watch.
The Google Play Store shows the application as compatible because it only takes the mobile into consideration.

If you bought it, please send me your order number, and I will refund you.

In the meantime, if you are interested by my design, my Gear S2/S3 compatible app are available in the Samsung Galaxy Apps Store (or Gear Store).
Just search Thema for all my designs.

I can not find my watch face (Wear OS 1.x)

If you cannot see the watch face, please go to Wear OS Application, open Settings and use Re-sync apps option.

If it does not work, please disconnect devices(watch and phone), uninstall the watch face, restart watch and connect device again.

Then finally install the watch face.

I can not find my watch face (Wear OS 2.x)

Did you install the watch face on both watch & mobile?

Wear OS 2.0 does not sync the application automatically from mobile to watch (a lot of users blame Google for that…). You  have to do this manually, by going in the Google Play Store of both devices.
Please install the application on your watch as well.

To do that, open the Google Play Store on your watch, and you can either:

  • scroll down to see if the Google Play Store suggests you the wear app installed on your mobile that is missing on your watch

or

  • search for the watch face by hitting the search icon on top

And then, install the companion app on mobile for a full experience.

My watch face is draining my battery too fast

Some features use more battery than other:
– Screen on duration
If you set something > default, it will obviously use more battery to keep the screen on

– Ambient mode
The “Eco” Ambient mode is the default one, and will be very battery efficient. No additional batteryusage.
The other ones use a bit more of battery, by displaying and updating data even in ambient mode(and colors for full).
Basically, eco < b&w < full

– Heart rate data
The heart rate sensor uses a lot of battery

If it can help you to get a good usage 🙂

How to access settings on my mobile

All Watch Faces are accessible via the Google’s “Wear OS” Application on your phone.

You will find three last used faces icons and a button MORE.
Click MORE button to open the full list of your watch faces.
One you have selected the desired Watch Face, hit the GEAR ICON displayed on the Watch Face preview to open the settings panel.

Weather not syncing (Wear OS 1.x)

Please verify that you installed the companion app of the watch face, as suggested in the watch face settings on your watch.
You also need to enable data and gps on your mobile, and that both are at bluetooth range.

These are the only requirement to get weather.

Weather results will then depends on the data sent by openweathermap.com or yr.no (it depends on your choice in the watch face settings).
After choosing a provider, hit the “update now” button to test it.

Weather not syncing (Wear OS 2.x)

Please verify that you installed the companion app of the watch face, as suggested in the watch face settings on your watch.
You also need to enable data and gps on your mobile, and that both are at bluetooth range.

These are the only requirement to get weather.

Weather results will then depends on the data sent by openweathermap.com or yr.no (it depends on your choice in the watch face settings).
After choosing a provider, hit the “update now” button to test it.

If you do not get accurate results for your location, you can rely on complication to get better weather results, by using an external weather data provider.

To use your own weather provider:

  • install the weather complication data provider you want on your watch (could be accuweather, the weather channel, google weather, etc).
  • then select “complication” as data for the widget in the watch face settings on your watch, then hit the “define” button.
  • and select your weather provider in the complication chooser helper.
Step Counter does not work

Actually this is a Google issue, that only occurs on Wear OS 2.0.
All watches are independant and only count their own steps.
The Wear OS 2.x does not sync the steps from the mobile to the public API.

I reported this issue to Google, and hopefully they will release a fix soon.
https://issuetracker.google.com/issues/71767865

Alternatively, you can use the external complication data from Google fit to be displayed as a complication on any of the widget.
Just select the steps in the complication chooser helper.

Green squares are displayed

May be did you activate the “show interactive areas” option in the settings?

If yes, just deactivate it in the “interactivity” section 🙂

This option is just an hint to display where you can touch the screen.

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